Returns & Exchanges
At Aqualogica, we want you to love your hydration-rich skincare, so if you are not completely satisfied, we offer a hassle-free 15-day return policy for unused products. We ensure a seamless process to help you find the perfect glow for your skin type.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return within 15 days of delivery.
Quality Check Verification
Ensure the product is unopened, in its original packaging, and includes all tags; then upload 3 clear photos of the item for our team to review.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address within 48-72 hours; please keep the package ready for our courier partner.
Refund Processing
After the product reaches our warehouse and passes inspection, your refund will be credited to your original payment method or as store credit within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing